Scheduled appointments have a 15 minute grace period to allow for traffic snarls or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.
Appointments can be cancelled 24 hours in advance by calling 239.204.9288 or texting 239.628.6280. Please give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it's not always possible to give adequate notice when you can't make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.
If you make an appointment that you don't cancel and don't show up for, we reserve the right to charge a $10 service fee in addition to requiring a non-refundable deposit on your next appointment.
Any recurring appointments, or future bookings will also be cancelled in the event of a no-call/ no-show. If you wish to keep your scheduled appointments, please call the salon within 72 hours of your missed appointment to secure them.
If you are sick, please call to reschedule your appointment. We have children and immune compromised individuals as clients, and we do not want to put their health at serious risk by passing viruses and cold germs on to them. Additionally, if you have a potentially contagious condition on your hands or feet, signs of a fungus or wart for example, we can not provide services to you without the express written consent of a physician. We also can not perform services if open or infected wounds are present. If you have a condition on your hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safely performed.
We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, please keep them safe and leave them at home with a sitter.
Please be respectful of the people around you who are trying to relax during their nail services. Set your phone to vibrate, and use a moderate speaking tone if you need to take a call. Hands free devices are strongly encouraged so that you don't contaminate your nails with dirt and oils during a service. Additionally, pay attention to your manicurist! Having to repeatedly wait for a hand to become disentangled from a cell phone slows down service times, and can make both you and your nail technician late for your next engagement.
DISCLAIMER: We are not responsible for your lost or damaged cell phone or personal belongings.
We take Visa, Master, and Discover credit cards and non-pin debit cards, checks made payable to: VIVIAN NAILS & SPA , and cash. Your manicurist will receive her full tip no matter what your payment method is. Tips are not pooled (except for parties), nor are any service fees subtracted from them. We do not take deferred payments, nor will we allow you to run to your car to get your wallet. Please ensure you have payment with you before you arrive for services. If you are not satisfied with your nails, we will happily fix them. If you leave the salon without paying, we will contact the police and prosecute theft of service to the fullest extent of the law.
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
Absolutely no cash refunds will be given after you have left the salon.
Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first five days, please call us to schedule a free repair. Repairs after 5 days or for breakages, tears, and corner breaks are $3 each. Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed.
For your safety, and ours, our premises are monitored with digital video surveillance.
We Reserve the Right to Refuse Service To:
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear
could be further harmed by our services
• Anyone more than 15 minutes late for an appointment
• Rude, mean, or disrespectful people